Terms of Service & Payment Policy

1. Introduction and Acceptance

Welcome to Partnely. These Terms of Service constitute a legally binding agreement between you and Partnely, which operates the website partnely.com and all related services.

By using our Services, you fully and unconditionally accept these Terms. If you do not agree with any term, please do not use our Services.

Provider Identity

• Legal Name: PARTNELY DIGITAL L.P.
• Trade Name: PARTNELY
• Tax ID (AFM): 803126280
• GEMI No: 190176909000
• Email: info@partnely.com

2. Definitions

• "Platform": The website partnely.com and all related services
• "User": Any individual or legal entity using the Platform
• "Professional": User offering digital services through the Platform
• "Client": User searching for services from Professionals
• "Subscription": Service package (Partner, Pro Partner, Elite Partner)

3. Description of Services

Partnely is a connection platform that allows Professionals to showcase their services and Clients to find and communicate with them.

Important Clarification

Partnely:

• DOES NOT intervene in transactions between Professionals and Clients
• DOES NOT provide the services showcased by Professionals
• DOES NOT guarantee the quality of Professional services
• DOES NOT process payments between Clients and Professionals

4. Registration and Account

Registration Rights

To create an account, you must:

• Be at least 18 years old
• Have full legal capacity
• Provide truthful and accurate information
• Accept these Terms

User Obligations

• Maintain password confidentiality
• Immediately notify of unauthorized access
• Use only for lawful purposes
• No multiple accounts

5. Special Terms for Professionals

As a Professional, you guarantee that:

• You are legally entitled to provide the services you offer
• Your profile information is truthful and accurate
• You will provide services according to your descriptions
• You will respond reasonably to messages
• You will comply with applicable laws and fulfill your tax obligations

6. Tax and Legal Compliance

6.1 Nature of the Platform

Partnely is a connection platform (marketplace) that facilitates communication between Clients and Professionals. Partnely:

• IS NOT an employer, intermediary, or agent of any user
• DOES NOT process, manage, or guarantee payments between users
• DOES NOT issue invoices or other documentation for transactions between users
• HAS NO role in shaping cooperation terms between Clients and Professionals

6.2 Professional Obligations

Each Professional using the Platform is solely responsible for:

• Their tax compliance according to Greek and international legislation
• Issuing invoices or other documentation, where required by law
• Paying taxes, contributions, and other charges arising from their activity
• Keeping books and records, if required
• Complying with professional practice rules (licenses, insurance, etc.)
• Informing their clients about billing methods and legal cooperation frameworks

6.3 Independent Contractors

All Professionals using the Platform operate as independent contractors. No employer-employee, partnership, joint venture, or agency relationship is created between:

• Partnely and any user
• Professionals and Clients (unless explicitly agreed between them)

6.4 Client Obligations

Clients hiring services through the Platform are responsible to:

• Request appropriate documentation (invoices, receipts) from Professionals
• Fulfill their tax obligations regarding transactions
• Comply with labor and insurance legislation, where applicable

6.5 Disclaimer of Liability

6.6 Violation Reporting

If we learn of or suspect that a user is violating tax or other laws, we may:

• Suspend or terminate their account
• Cooperate with competent authorities
• Provide information upon lawful request

7. Prohibited Behaviors

Strictly prohibited:

• Violation of any legislation
• Infringement of intellectual property rights
• Harassment, threats, or intimidation
• Distribution of malicious software
• Spam or unwanted communication
• False or misleading information
• Impersonation or fake reviews

8. Intellectual Property

All Platform content (logos, design, text, software) is property of Partnely and protected by Greek and international laws.

By submitting content, you grant Partnely a non-exclusive, worldwide license for Platform operation purposes.

9. Subscriptions and Payments

For detailed information about subscription packages, payment methods, and cancellation policy, refer to Part B: Payment Policy & Subscriptions below.

10. Limitation of Liability

The Platform is provided "as is". To the maximum extent permitted by law:

• We do not guarantee uninterrupted operation or absence of errors
• We are not liable for indirect, consequential, or lost profits
• We are not liable for third party actions (Professionals, Clients)
• Our maximum liability is limited to the amount you paid in the last 12 months or €100

11. Termination

By User

You can delete your account anytime from Settings → Account → Delete.

By Partnely

We reserve the right to suspend or terminate accounts for violation of Terms, illegal activity, or upon request from authorities.

12. Terms Modifications

We reserve the right to modify. For significant changes, we will notify at least 15 days in advance via email.

13. Applicable Law

These Terms are governed by Greek Law. The courts of Athens have jurisdiction for dispute resolution.

Alternative Dispute Resolution

• EU ODR Platform: https://ec.europa.eu/consumers/odr
• Consumer Ombudsman: www.synigoroskatanaloti.gr

14. Contact

• General Questions: info@partnely.com
• Legal Matters: info@partnely.com
• Support: support@partnely.com

1. Subscription Packages

Current Prices (Early Adopter)

* Early Adopter prices valid for limited time.

Regular Prices

* All prices include 24% VAT

2. Payment Methods

• 💳 Credit/Debit cards (Visa, Mastercard, Maestro)
• 🏦 3D Secure for safe transactions

Payment processing via Stripe, PCI DSS Level 1 certified provider.

3. Subscription Cancellation

How to cancel:

1. Account → Settings → Plan
2. Click "Cancel Subscription"
3. Confirm

What happens after cancellation:

• ✅ You keep access until end of current period
• ✅ No automatic future charges
• ✅ After expiry, account converts to Partner (free)
• ✅ Your data is retained

4. Plan Changes

Upgrade:

• Immediate activation of new features
• Pro-rata charge for remaining period

Downgrade:

• Effective from next billing period
• Keep features until expiry

5. Failed Payments

In case of automatic charge failure:

1. You receive email notification
2. 3 retry attempts within 7 days
3. If all fail, subscription cancelled
4. You can update payment details anytime

6. Invoicing

• 📧 Automatically sent to your email
• 📄 Available in Account → Payment History
• 🏢 For business invoice, complete details in Settings

7. Transaction Security

• 🔒 TLS 1.3 encryption
• 💳 PCI DSS Level 1 (via Stripe)
• 🛡️ 3D Secure authentication
• ❌ We don't store full card details

8. Payment Contact

9. Legal Framework

This policy complies with:

• Law 2251/1994 (Consumer Protection)
• Directive 2011/83/EU (Consumer Rights)
• P.D. 131/2003 (E-Commerce)